FAQS
ABOUT ORDER
We are improving our delivery process to make your packages even safer, so there may be a few days delay in processing your orders.
How do I change or cancel my order?
We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Easy Returns Policy once your order has been delivered to you.
How can I track my order?
If this is the first time tracking your order and you see a tracking number that says "Pending", please wait a little while and refresh it.
I placed an order, but never received a confirmation email.
If you do not receive an email within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.
To check your orders, please contact our Customer Care team via email.
When can I begin tracking my order?
Please refer to our full Shipping Policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within several business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take several business days to clear and for the amount to post to your account, depending on your financial institution.